How to Provide Better Customer Service by Implementing Live Chat
https://ift.tt/2v2s9Nd It’s no secret that businesses need to prioritize the customer experience. Ultimately, keeping your customers happy will help your business grow and prosper. In fact, 80% of consumers say they’re willing to spend more money to have a better customer service experience. As a business owner, you need to recognize this and adjust your approach accordingly. Ask yourself if your current customer service strategy is more convenient for you or more convenient for your customers. Here’s what I mean. If the only way to contact a customer service representative at your company is via telephone during business hours on weekdays, that’s more convenient for you. But if a customer has the ability to reach you on weekends or after hours, this will provide them with an enhanced customer service experience . Improving your customer service may cost you more money. I understand this can be discouraging for some of you. But as discussed, customers are willing to spend ...