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https://ift.tt/33JGZbA In a world where everything has gone digital, phone support still plays a vital role in providing excellent customer service. According to a recent study, 48% of consumers say they prefer to communicate with companies on the phone. Furthermore, 75% of people say they want human interaction for customer support. Historically, call centers were typically associated with larger enterprise-level organizations. But modern technology and software has made it possible for any business to set up a call center. Since call centers today are driven by software, you won’t have to worry about expensive hardware or anything like that. In most cases, you’ll be able to continue using your existing phones and devices to manage your call center. The 7 Best Call Center Software of 2020 After extensive research, I’ve narrowed down the seven best call center software solutions on the market today. RingCentral Contact Center Freshcaller 8×8 Contact Center Five9 CrazyCall

https://ift.tt/2UwdaYW Your customers will make or break the success of your business. Happy customers keep coming back and spending more money, while unsatisfied customers will cause significant damage to your reputation. In fact, an unhappy customer will tell up to 15 people about their poor experience. Negative interactions spread twice as fast as positive ones. 91% of customers who experienced poor service will never do business with you again. On the flip side, eight out of ten consumers are more likely to buy from businesses again after a positive customer service experience. A 5% increase in customer retention can boost profits by up to 125%. The numbers speak for themselves. Customer service must be a priority for every business. Fortunately, the right customer service software can make this possible. Customer service solutions help ensure fast response times, positive interactions, and happy customers. The 8 Best Customer Service Software of 2020 Customer service soft

https://ift.tt/2w3jhKZ No matter what type of business you run, you need to prioritize customer support. That means giving customers the option to contact you through multiple methods—including the phone. But managing a call center on your own can be a challenge. Running an in-house call center is usually costly and labor-intensive. This is especially true for smaller businesses and startups with fewer resources. Fortunately, call center services allow you to outsource your customer service phone support in a simple and cost-effective way. Call center services typically record information from incoming calls, respond to FAQs based on your company script, and take messages for specific people within your organization. Advanced call centers can offer assistance for marketing campaigns and lead generation. Some services handle other communication methods as well, like email, live chat, and social media outreach. If you’re in the market for a call center service, you’ve come to the r

https://ift.tt/2WME9RL Design has a significant impact on the success of your website and business. It takes just 50 milliseconds for people to form an opinion about a website. 94% of that first impression is designed related. There are plenty of tools out there that allow you to build a website on your own. The best website builders have resources and themes that will improve your design. So if you fall into this category, following website design best practices for 2020 will definitely be useful. But in many cases, it’s better to leave web design to the professionals. Hiring a web designer is an excellent option for new websites as well as older sites that need a redesign. The best web design agencies and services take everything from the color scheme to navigation into consideration. A web design service will provide you with a customized website design that’s perfect for your business or personal site. The 10 Best Web Design Services of 2020 There are thousands of web de